HOW CAN ENJOY FREE SHIPPING POLICY?
HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 5 to 7 working days to process.
For more details on shipping time to your country, please refer to
Based on our international shipment methods, it will take some days to be delivered to you, the shipping time is also based on shipping company.
Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.
Due to the impact of the epidemic, the delivery service may be delayed, please be patient.
Why didn't I get an email about my order being shipped?
Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.
If you did not receive the email:
1. Please visit "My orders" to check the order status, it could be still in processing.
2. Please check if you loged in the correct account, the email is sent to the registered email address.
3. Please check your junk emails and if your email address shielded our email.
Generally, we will email you tracking info after order being shipped out. Also you can track it via " My orders ".
Or you can use the order tracking number to check here: https://www.17track.net/en
Hi, apologizes for the delay.
Since we ship overseas, it needs some days to arrive your country by plane first, there is no updated information for your package as it is in transit to the shipping company's next facility.
Once the package arrives at local, the order status will be updated and delivered to you soon.
Thanks for your understanding and cooperation.
Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.
Why was my order divided into two or more packages?
Hi, we will do partial shipping for your order in the following conditions:
1) Items are from different warehouses.
2) Different preparing time for items.
3) Weight limit of custom or courier, to avoid extra fee.